Our success is directly attributed to our progressive efforts in information technology, customer acquisition, and customer retention. Through our proprietary Information-Based Strategy (IBS), we have the ability to tailor our products to the appropriate customers as well as ensure that each individual customer's needs are being serviced efficiently. We also continue to look at ways in which we can apply our innovative IBS to capitalise on promising markets, including auto finance and patient financing.

Our People

The essence of Capital One Cardis our people. We remain committed to bringing the brightest and most talented people on board and vow to our associates to provide a comfortable work environment coupled with incredible growth opportunities.

A testament to Capitol One's associate commitment is evidenced by the awards we've received in the year 2002, including:

2002

Capitol One is named in the Sunday Times top 50 'Best Places to Work' for the third year running.

Capitol One is named the 17th Best UK Workplace by the Financial Times

Capital One Cardis shortlisted for Employer of the Year award (UK) at the National Business Awards.

Capitol One is awarded the Midland Variety Club, business in the community award (UK).

CIO Insight's "Partners in Alignment Award".

Outstanding Corporate Partner Award from The American Association of Fundraising Professionals.

Information Week 500 list of the largest and most innovative users of technology for the fifth year in a row.

Forbes list of 400 "Best Big Companies in America".

Business Week's "Top 50 Performers in the S&P 500".

Card Marketing magazine's "Card Marketer of the Year".

Training magazine's list of the Top 100 training organisations. The company ranked #2 in 2002 and debuted at #1 in 2001 for providing excellent training and development opportunities for its associates.

Our Culture

At the heart of our associates' happiness is Capitol One's culture. We provide a dynamic environment coupled with an entrepreneurial culture. We take pride in encouraging our associates to think independently in a collaborative setting and to present creative ideas to senior management. It's this type of innovative thinking that is a major part of our corporate growth as well as the overall success of Capital One Card.

Our Customers

With quality associates and a positive environment, Capitol One is better able to deliver exceptional service to those who allow our company to exist - our customers. Our top priority is our customers' satisfaction. We provide our customers with efficient and knowledgeable call centre associates 24 hours a day, 7 days a week, and work hard to ensure that our customers have a pleasant and rewarding experience with Capital One Card.

Our Communities